Brinks Home™ Monitoring.
Local Indianapolis Owners.
A security system only matters in the seconds after something goes wrong. That’s monitoring — and it’s the part most companies quietly cut corners on. Every ProTECHt system is monitored by Brinks Home™, one of the largest and most credentialed monitoring operations in the country.
14+
500+
A+
100%
What Gets Monitored
Every Hour of the Day.
🚨
Intrusion & Burglary
🔥
Fire & Smoke
💨
Carbon Monoxide
💧
Flood & Water
🌡️
Freeze Alerts
🆘
Medical Emergency
How It Works
What Happens When Your Alarm Goes Off
From the moment a sensor triggers to when help is dispatched — here’s exactly what happens in your ProTECHt system.
🔐
Alarm System
THE MOMENT IT TRIPS
01
The Signal Triggers the Panel
A door, window, motion detector, glass-break, fire, CO2, Flood, Freeze or medical sensor detects the event and the panel sounds immediately.
02
Signal Leaves Your House
It goes out over a dedicated cellular connection, with Wi-Fi as backup — so it still gets through if an intruder cuts your power or internet.
🏢
Brinks Home™ Monitoring
SIGNAL RECEIVED
03
Brinks Home Receives It
The signal lands in a Five Diamond, UL-listed monitoring center staffed by live US-based agents, 24 hours a day, 365 days a year.
04
A Real Person Calls You
An agent from Brinks Home™ contacts you to verify whether it’s a real emergency or a false alarm, and asks for your passcode.
🚨
Emergency Response
HELP IS ON THE WAY
05
Police, Fire or Medical Dispatched
If you confirm an emergency, can’t be reached, or give the wrong passcode, the agent dispatches emergency services to your address.
06
You Stay Informed - Always
Your phone gets the alert, your Brinks app shows what tripped the panel, and you can pull up live video anywhere — to view before, during, and after.
💡 What About False Alarms?
Most alarm activations are false — a pet, a propped door, a guest who doesn’t know the code. That’s exactly why step 4 exists. When the agent calls and you give your passcode, the signal is cancelled and nobody is dispatched. You can also disarm from the app before the call ever comes.
Our Monitoring Partner
ProTECHt is an authorized Brinks Home™ dealer. That pairing is deliberate, and it’s worth explaining, because most homeowners assume they have to choose between a national brand and a local company.
Go with a national provider and you get scale — big monitoring centers, redundant infrastructure, decades of experience handling emergencies. What you don’t get is a person. You get a 1-800 number, a different rep every time, and a technician who was dispatched by a scheduling algorithm and won’t be back.
Go with a small local shop and you usually get the reverse: someone who knows your name and your house, backed by monitoring you’ve never heard of and can’t evaluate.
We built ProTECHt to give you both. Brinks Home handles the monitoring — one of the largest monitoring operations in North America, with the infrastructure to back it up. We handle everything else: the walkthrough, the design, the install, the training, and every service call after. When you call us, you get Theo or Tristan. When your alarm trips, you get Brinks. That’s the whole idea.
- Brinks Lifetime Warranty on alarm system & sensors
- UL-listed monitoring centers
- Redundant monitoring stations — no single point of failure
- Average response time under 30 seconds
- May qualify you for a homeowner insurance discount
24/7
<30s
365
UL
- Free Security Assessment
Protect Your Home
Starting Today.
Get a personalized security solution designed for your home. No pressure, no obligation — just honest advice from your local Indianapolis experts.
Free assessment · No obligation · Indianapolis & all surrounding suburbs · A+ BBB rated since 2012
Why It Matters
Wi-Fi-Only Systems
Many systems — including some offered by national providers — rely primarily on your home Wi-Fi to send alarm signals. That means if your internet goes down, or if an intruder cuts your cable line, your alarm system can’t reach the monitoring center. ProTECHt systems use a dedicated cellular connection as the primary signal path — the same technology your phone uses, completely independent of your home network.
- Works during internet outages
- Works if cable is cut
- Works during power outages (battery backup)
- Encrypted cellular signal — can't be jammed easily
- Average 30-second signal delivery to monitoring center
⚡ ProTECHt — Cellular First
- Primary: Dedicated cellular (4G LTE)
- Backup: W-iFi (if available)
- Battery backup: 24 hours
- Signal encrypted end-to-end
⚠ Wi-Fi-Only Systems
- Primary: Home W-iFi only
- Fails if internet is down
- Vulnerable to cable cut
- Limited or no battery backup
Common Questions
What happens if I trigger a false alarm?
The Brinks Home operator will call your primary contact number. If you answer and provide your verbal password, the alarm is cancelled immediately and no services are dispatched. If you don’t answer, they’ll try your secondary contacts before dispatching. You can also cancel directly from the Alarm.com app.
Does my homeowner insurance give a discount for monitored security?
Most do — typically 5–20% off your premium. Ask your insurance provider for their requirements. Brinks Home can provide a certificate of monitoring that most insurers accept. Many ProTECHt customers find the discount partially or fully offsets their monthly monitoring cost.
What if the power goes out?
Your IQ Panel 5 has a built-in battery backup that keeps it running for up to 24 hours without power. Because the signal travels over cellular rather than your home internet, monitoring continues normally even during a power outage.
Can I monitor my own system without professional monitoring?
Yes — ProTECHt offers a self-monitoring plan where you receive all alerts directly on the Alarm.com app and decide whether to call for help yourself. This is a lower-cost option, though it means no one is watching your home when your phone is off or unavailable.
What plans include professional monitoring?
We offer two monitoring plans — a 36-month agreement and month-to-month — and 24/7 professional monitoring through Brinks Home™ is included in each. It’s not an upgrade or an add-on. Plans start at $39.99 a month.
Free — No Obligation
Smart home security systems professionally installed by your local Indianapolis team. No 1-800 numbers. Real people who know your name.
Zero
Cost to Get a Quote
Zero
Pushy Sales Calls